24 low data
Sleepy Hollow Landscape & Design, LLC
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Landscape Design & InstallationHardscaping & MasonryLawn Care & Maintenance
Pepper's Landscaping & Lawn Service Inc.
Eco-Friendly / Organic Lawn CareLandscape Design & InstallationSnow RemovalLawn Care & MaintenanceHardscaping & Masonry
- Services
- Eco-Friendly / Organic Lawn Care, Landscape Design & Installation, Snow Removal
- Reviews
- 43
- Ranking
- #7 in Eco-Friendly / Organic Lawn Care
- Best for
- Homeowners planning landscape design, hardscaping, or drainage projects who value planning collaboration.
Business data from Google Business Profile, checked 2026-09-28. Facts from the business's own website were fetched 2026-09-28.
What do customers say?
Pepper's earns high marks for landscape design, masonry, and overall responsiveness. Rich and his team are praised repeatedly for creativity, clean execution on complex projects, and willingness to photograph and explain options before starting. However, recent lawn-care visits have left some customers frustrated: hurried work that damages existing plantings and requires re-do visits, plus a documented complaint about staff conduct on-site and management defensiveness when issues were raised.
Praised for
- design expertise and plant selection
- masonry and hardscaping quality
- responsive communication
- crew professionalism and hard work
- attention to detail
Watch-outs
- rushing and lack of attention to detail on lawn work
- unprofessional response to customer concerns
professional-crewattention-to-detailresponsivequality-craftsmanshipreliable-schedulingknowledgeable-staffresidential-propertiespoor-communication
Best for: Homeowners planning landscape design, hardscaping, or drainage projects who value planning collaboration.
Think twice if: Routine lawn maintenance may lack consistent care; verify that mowing and weeding visits align with your expectations for attention.
What stands out?
- landscape design with plant expertise and visual planning
- masonry and hardscaping quality
- problem-solving on drainage and complex site work
- owner involvement and customer communication
Worth knowing
- Rich (owner) is regularly named as key contact; responsive and involved in projects
- Team provides photo walkthroughs of design ideas before work starts
- Completed drainage solutions alongside hardscaping on multiple projects
- Removal of large areas (80' x 20' back-yard clearance with tree stump removal, selective retention)
- One documented complaint about staff sleeping on-site during lunch and management response perceived as defensive
How it compares
- Rated 4.5 against a 4.63 average across the 153 landscape design & installation businesses listed here.
- Has more Google reviews than 91% of the businesses in this directory.
How the score was calculated
Scoring Method Star rating 68
Review volume 71
Review recency 98
Review sentiment 70
Profile completeness 75
Verification 30
Rating breakdown
5
36
4
1
3
2
2
0
1
4
Frequently asked questions
- Does Pepper's provide design ideas before starting work?
- Yes. The team photographs areas and presents options so customers can see what plantings or improvements would look like before moving forward.
- What is your service area?
- Pepper's states they serve Trumbull and Shelton, CT.
- Do you handle large clearance projects?
- Yes. Reviewers describe successful removal of extensive brush, stumps, and debris, with selective tree retention and ground preparation for seeding.
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Lawn Care & MaintenanceLandscape Design & InstallationHardscaping & Masonry